Case study · E-commerce and logistics
SendFlow
Custom ERP with AI
An AI-powered ERP connecting orders, stock, production, delivery and customer conversations.
erp.rifaqstyles.com
01 · Understand
Challenge
Context
Built for RifaqStyles. The ERP is private: only authorised team members can sign in, with their Google account.
Orders, stock, production, delivery, cash on delivery and customer messages lived in separate tools, with no single view of the business.
02 · Craft
Our solution
SendFlow is an AI-powered ERP that centralises, automates and manages business operations. From customer conversations and order processing to inventory, manufacturing, delivery and financial analytics, it connects every stage of the business in one platform, combining management tools, automation and AI-assisted communication.
Integrations
- YouCan
- Sendit
- WhatsApp Cloud API
- MCP
- Google sign-in
What we built, module by module
- 01
Admin portal
- Orders and customers
- Products, inventory and stock reservations
- Manufacturing and production
- Finances, expenses and profitability
- Delivery operations and dispatch
- Analytics and reporting
- Staff and access management
- External integrations
- 02
Staff portal
- Order processing and preparation
- Tasks and workflows
- Coordination with the admin team
- Order status updates
- Role-based access
- 03
Delivery portal
- Delivery assignments and tracking
- Driver management
- Maps and navigation
- Delivery status updates
- Cash-on-delivery tracking
- Driver balances and reconciliation
- 04
AI customer communication
- AI-assisted customer conversations
- Automated customer messages
- Integration with messaging workflows
- Answers that use business information
- Conversations linked to operations
- 05
AI-assisted workflows
- AI help with operational tasks
- Intelligent workflow support
- Business-aware assistance
- Automation of repetitive work
- Support for operational decisions
- 06
MCP: AI connected to the ERP
Through the Model Context Protocol, compatible AI assistants work with authorised business data via structured tools.
- Orders, products and operational data
- Financial and performance reports
- Answers from live system data
- Business analysis in natural language
- 07
Connected integrations
- YouCan: e-commerce
- Sendit: delivery and logistics
- WhatsApp Cloud API: customer messaging
- MCP: AI assistants
The result
From managing operations to orchestrating them. ERP management, logistics, financial tracking, customer communication and AI-assisted automation work together in one environment instead of fragmented tools.
Services delivered
- Custom ERP development
- AI integration
- Workflow automation
- AI customer communication
- MCP development
- E-commerce integrations
- Logistics software
- API integration
- Business intelligence
- Cloud deployment
Let's talk.
Tell us where the friction is. We'll reply with next steps and how the audit works.